Archive for February, 2011

An Open Letter To Arianna Huffington

Tuesday, February 8th, 2011

Dear Arianna:

I read your announcement about the HuffPo-AOL deal. I read the Bloomberg article, the Mashable article, hundreds of comments Web-wide and tons more. I have a blog, so it’s obligatory I say something about the deal, even though the chance of you reading this is something approaching zero.

I don’t think anybody has any clue where this deal is headed, but one thing is for sure: There’s a lot more buzz around the AOL brand today than there’s been for years. As we all know, though, one day of buzz does not a renewed AOL make: Turning the brand around is like turning the economy around; it’s going to take a lot of time and hard work and tough choices.

So as you forge ahead in your new role as Goddess of AOL Content, allow me to toss in my $.02; after all, I was an AOL content provider back in the day when the service charged by the hour, so I figure I’m entitled to devote my blog post today to this sort of blather.

Standards, standards, standards! Many of us saw the leaked document that had details about the so-called AOL Master Plan — but this deal needs to deliver something that about more than just page views. While AOL at its best was still pretty much about the quantitative game; HuffPo at its best was very much about the qualitative game. Balance the two, but don’t skimp on quality. You’ve got Patch, which is a really interesting initiative, and you may want to think about Examiner.com as your next acquisition. But the worst thing that could come from this merger is if AOHuffPoL becomes some sort of  ‘roid-raged demon offspring of eHow and About.com. Don’t go there.

Make it easy for all of us to help. Content comes not just from your content providers, but from those of us who operate one degree of separation from those providers. Think about the countless organizations and interest groups and non-profits and passionate practitioners of countless niche interests who want to reach out to those writers and tap into their AOHuffPoL networks. Help us reach them. Help us help you.

Change AOL, don’t let AOL change you. Don’t let yourself or HuffPo be assimilated by the AOL Borg. Let’s face it: As a brand, AOL gains more by being associated with HuffPo than HuffPo gains by being associated with AOL. Don’t forget that.

There’s a time and a place for politics. You’re building a new way of publishing and interacting with content in the digital age. You’re not building an anti-Fox media empire. Don’t go there, either.

Be the tortoise, not the hare. In your announcement on HuffPo, you wrote that “this moment will be for HuffPost like stepping off a fast-moving train and onto a supersonic jet.” But don’t forget that even though you’re building something that needs to be nimble and responsive, you’re also building something for the longer term. It’s a tough balancing act, but you’re as well-equipped as anyone to make it happen. Just keep reminding yourself to move ahead on your terms, not AOL’s.

Best of luck, Arianna … you’ll need it.

Is Your Offer Good Enough?

Monday, February 7th, 2011

As you work on developing your offer for that next email blast you’re going to send, consider the context within which your offer will be seen.

I’m talking about your recipients’ inboxes, of course. Here’s a sample of some of the subject lines in mine this morning:

French Toast K-Cups are here & 10% off David Rio

15% off, $30 off, $50 off + more inside. Save BIG!

25% Off – Time is Running Out to Save

Save 40%: Buy 15 Tulips, Get 15 Free, just $29.99

Save 50% on Monster Jam This Weekend!

Sneak Peak (sic): Over 80% Off Teeth Whitening

85% Off a 30-Day Unlimited Semi-Private Personal Training Program

Save 10 percent, save 85 percent and save everything in between. The messages filter into inboxes by the dozens — indeed, by the hundreds. So yes, it’s a numbers game, but it’s more than that.

If you’re selling widgets, it’s not enough that you’re selling them at a price lower than all the other widget-selling companies. You need to think about all the other offers that are probably hammering the inbox of your customers — and act accordingly.

Takeaway for marketers: Is it about the offer … or the way that offer is communicated? That’s a key question to be considering that, according to the subject lines I’m seeing in my inbox, all too many companies are simply ignoring.

The More Things Change …

Sunday, February 6th, 2011

CBS Sunday Morning had a segment this morning on privacy, focusing in large part on the ridiculous firing of a teacher in Georgia for, in large part, vacation photos posted on Facebook.

What may have been the most interesting bit of the story, though, was a reference to this 1890 Harvard Law Review article about privacy, prompted in large part by the development of portable cameras which, for the first time, enabled people to take photos of others without their explicit permission.

“Instantaneous photographs and newspaper enterprise have invaded the sacred precincts of private and domestic life; and numerous mechanical devices threaten to make good the prediction that ‘what is whispered in the closet shall be proclaimed from the house-tops.’ ”

That second half of the sentence sounds awfully familiar, doesn’t it?

… And Cell Phone Makers Rejoice

Saturday, February 5th, 2011

A 10-year study funded by the British Academy examined the effect of the use of text messages on eight to 12-year-olds.

The result? Children who are fluent at text messaging have better literacy skills than youngsters who do not use mobile phones.

Daily Mail reports.

Quote o’ the Day

Friday, February 4th, 2011

“I read somewhere that 77 per cent of all the mentally ill live in poverty. Actually, I’m more intrigued by the 23 per cent who are apparently doing quite well for themselves.”
Jerry Garcia