Archive for December, 2012

Are You Satisfied With Your Facebook Experience?

Thursday, December 6th, 2012

Next time you log into Facebook, you may be presented with the opportunity to take a survey. What does Facebook want to know? Here are the survey questions:

Overall, how satisfied are you with your Facebook experience?

Now, how satisfied are you with the following aspects of your Facebook experience? (News Feed, Photos, Profile/Timeline)

And how satisfied are you with these aspects of your Facebook experience? (Messages/Chat, Apps that integrate with Facebook, Ads)

How likely are you to recommend Facebook to someone you know?

How important is Facebook in staying connected to: (close friends and family, acquaintances, celebrities and other public figures)

How do you feel about the number of friends you have on Facebook? (I’d prefer to have significantly more / moderately more / slightly more / about the right number of / slightly fewer / moderately fewer / significantly fewer friends)

How much do you feel in control of your personal information on Facebook? (completely / very much / somewhat / slightly / not at all in control)

How reliably does Facebook work the way it’s supposed to (i.e., without errors, bugs, or delays)? (extremely / very / somewhat / slightly / not at all reliably)

How easy or difficult is Facebook to use? (extremely easy / very easy / somewhat easy / neither easy nor difficult / somewhat difficult / very difficult / extremely difficult)

How useful is Facebook overall? (extremely / very / somewhat / slightly / not at all)

How much fun is Facebook overall? (extremely / very / somewhat / slightly / not at all)

How trustworthy is Facebook overall? (extremely / very / somewhat / slightly / not at all)

Please share any additional feedback you have about your experience using Facebook. (optional)

Please share any feedback you have about this survey. (optional)

Mark Litwin wrote a book entitled, How to Measure Survey Reliability and Validity. I’d love to know what he or any other survey expert thinks about  this thing. After all, I have to believe that Facebook is going to get a lot of crappy data from this survey.

I mean, if someone responds that they would prefer to have fewer friends? Get off your digital ass and start unfriending people.

How likely are you to recommend Facebook to someone you know? Are you joking? Does any Facebook user know anyone who isn’t on Facebook?

Of course, Facebook is probably hoping for some high percentage of respondents to be either completely or very satisfied with ads on Facebook so they can use that as an excuse to ramp up Facebook advertising efforts. Look for a press release somewhere in February or March once the survey data is crunched and the verbiage is approved.

Meanwhile, I did share some optional additional feedback: “Facebook search SUCKS!” It really does. They need to do something about that.

Watch it Wednesday

Wednesday, December 5th, 2012

Dave Brubeck died today at the age of 91. Here he is with the Quartet in 1964 in Belgium performing their best-known composition.

Politics and Marketing

Tuesday, December 4th, 2012

Whether you agree or disagree with what Papa John’s CEO John Schnatter had to say about President Obama’s Affordable Care Act (a.k.a. “Obamacare”), the fact of the matter is that his comments have hurt the chain … probably a lot more than the 14 cents per pizza the health care law will cost him. YouGov BrandIndex reports.

Takeaway for marketers: Brands advocating on political issues — like helping fight hunger, for example, or sponsoring charitable events and engaging generally in advocacy marketing — is one thing. Brands speaking out on hot-button topics in a high-profile manner is something else entirely. Tread carefully. Very carefully.

The Real New Facebook Guidelines

Monday, December 3rd, 2012

Last week, the Facebook-ivese was all a-twitter about new privacy guidelines that didn’t really exist and that was causing Facebookers to post an endless parade of comments that began: “In response to the new Facebook guidelines, I hereby declare…”

The thing of it is, there really are some new Facebook privacy changes you ought to be aware of, and you can get a pithy overview of what’s coming from Social Media Optimization.

Does The Photo Disturb You?

Sunday, December 2nd, 2012

It evidently disturbed some people enough that it was deleted from Facebook for being too demeaning, though after reading the Huffington Post piece about the incident it seems pretty clear that it’s more an issue of comments about the photo being far more demeaning than the photo itself.

If that’s the case, then go ahead and delete the comments. The photo itself is no more or less demeaning than, oh, about 1,569,473 images you’ll find whizzing past your Facebook feed every day or so.

If the photo were part of an art project site and not a men’s magazine site, and were accompanied by dozens of comments about what a great commentary on this and that it was, how Dali would have loved it, and on and on, you can bet the photo would never have been deleted.

And so it goes.