I spent an hour on the phone with Verizon the other night trying to correct a wireless router Internet access issue. It got resolved to the surprise of the techie, who responded to my ability to sign on with, “Really? That’s a small miracle!”

Anyway, here’s the rhetorical question: Why, after I navigate through the voice menus to get placed on hold and wait for the “we’ll help you fix your Internet access” person, am I hearing voice prompts telling me to look for help on the Verizon Web site?

This entry was posted on Monday, January 7th, 2008 at 6:00 am and is filed under This 'n' That.