That’s a good maxim for life in general, but when it comes to online customer service via Twitter, only Zappo’s and L.L. Bean are doing it right. A few other top 25 retailers come close, but more than half of all customer service tweets are being ignored. That’s just not okay. Destination CRM reports.

I’m not much of a fan of social media success stories, mainly because what other companies are doing might be interesting, but it’s usually not particularly relevant.

On the other hand, when a company screws up, that’s usually a lesson from which everyone can learn. Case in point: Chris Brogan’s post this morning about his credit union.

$25 billion lost by investors already, according to the Washington Post, with more likely to come. Rick Ferri at Forbes sums it up nicely: “Maybe Facebook will be a big winner this year and maybe it won’t. Who knows? I don’t know and I don’t care.” I’m hoping the stock does well, if only to help California’s budget woes.

HuffPo has a piece entitled, 5 Types Of People You Should Never Friend On Facebook. Seems to me people don’t really care all that much who they friend: As I post this, the article (posted yesterday) has just 214 comments, while a “story” about Justin Bieber’s fight with papparazzi (also posted yesterday) has 1,352 comments. Still and all, the Facebook article has a few bits of good advice that make sense not only for Facebook, but for LinkedIn, Twitter, or any social network, including: Don’t friend your boss and don’t friend people you don’t know. Duh.

I never really thought about the intersection of Pinterest and politics, but Shrita Sterlin over on Ragan’s PR Daily has. For the record, here’s the President’s Pinterest page and here’s a fake Obama Pinterest page. I have to say, I like the fake Obama’s page better.